Shipping policy

Where we ship

We currently ship to addresses within the United States.

Processing time

Orders are processed within 1 to 3 business days, Monday to Friday, excluding US holidays. You will receive an email with a tracking number as soon as your order ships.

Delivery time

Most orders arrive within 3 to 8 business days after they ship. Delivery times are estimates and can be longer during holidays, severe weather or carrier delays.

Shipping cost

Shipping is calculated at checkout based on your order and delivery address.

Multiple packages

Our products ship from several partner warehouses in the United States. If your order has more than one item, the items may arrive in separate packages on different days. Each package has its own tracking number.

Address accuracy

Please check your shipping address before placing your order. We cannot redirect a package once it has shipped. If a package is returned to us because of an incorrect address, we will contact you, and you may be charged for reshipping.

Lost or delayed packages

If tracking has not updated for 7 days, or your package shows as delivered but has not arrived, email krimaglobal@gmail.com with your order number. We will work with the carrier and send a replacement or refund if the package cannot be found.