Refund policy

We want you to be happy with your order. If something is not right, you have 30 days from the delivery date to request a return.

Eligibility

The item must be unused, in the condition you received it, and in its original packaging.
You will need your order number or proof of purchase.
Opened hygiene and consumable items, such as waste bags, cannot be returned unless they arrived damaged or defective.
Gift cards and items marked final sale cannot be returned.

How to start a return

Email krimaglobal@gmail.com with your order number and the reason for the return. We will reply within one business day with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

You are responsible for the cost of return shipping unless the item arrived damaged, defective or different from what you ordered. Original shipping charges are not refunded.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we will cover any return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.