Frequently Asked Questions
Where do your products ship from?
Our products ship from partner warehouses in the United States. Because we work with several suppliers, orders with multiple items may arrive in separate packages.
How long does shipping take?
Orders are typically processed within 1 to 3 business days. Most orders arrive within 3 to 8 business days after shipping. You'll receive a tracking number by email as soon as your order ships.
Do you ship outside the US?
Right now we ship to addresses within the United States only.
How do I choose the right size collar or harness?
Measure around the widest part of your dog's neck (for collars) or chest (for harnesses) with a soft tape measure, then add about two fingers' width for comfort. Each product page includes its own size chart. If you're between sizes, message us and we'll help.
What is your return policy?
We accept returns of unused items in original condition within 30 days of delivery. See our Refund Policy for full details.
My order arrived damaged or wrong. What should I do?
Sorry about that. Email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.
How can I contact you?
Email us at krimaglobal@gmail.com or use our Contact page. We reply within one business day.